Know Your Guests.
Grow Your Restaurant/Cafe.
A straightforward look at how a customer feedback system can help your F&B business thrive — on your terms.
Vision-Q
The Guest Intelligence System That Turns Silent Tables into Repeat Customers.
Most unhappy guests never complain — they just never return.
Vision-Q captures what your instincts miss, fixes problems in minutes, and tells you exactly what's driving revenue in every outlet.
No spreadsheets. No manual entry. No IT team required.
SEE
Real-time NPS, dish-level sentiment, and outlet benchmarks in one dashboard.
ACT
Instant alerts when service slips; resolve before guests leave or post reviews.
GROW
Know which dishes to promote, which staff to coach, and which guests will return.
One Platform. All the Data That Matters.
VISION-Q connects your guest feedback with data that already exists in your business — no manual entry, no spreadsheet juggling.
VISION-Q
Dashboard
Guest Feedback (NPS)
Survey scores · Comments · Ratings by visit
Finance & P&L
Revenue vs budget · GP% · COGS breakdown
POS & Sales
Revenue · SKU volumes · Discounts · Voids
Labour & Scheduling
Staff hours · Shift roster · Actual vs plan
Stock & Inventory
Stock levels · Wastage · Supplier delivery
Reservations & Covers
Bookings · No-shows · Wait times
How data connects — Secure API (real-time) or scheduled import (hourly/daily) — your choice, based on what your system supports.
Operations Dashboard — Bangsar Outlet — Today
Today's NPS
72
▲ 8 pts vs last week
Revenue (Lunch)
RM 4,820
▲ 12% vs last Fri
Avg Spend / Cover
RM 38
▼ RM2 vs target
Open Alerts
2
1 P1 · 1 P2
NPS Trend (Last 30 days)
Menu Item Satisfaction vs Sales Volume
| Menu Item | Guest Score | Units Sold | Trend |
|---|---|---|---|
| Nasi Lemak (Signature) | 4.7 / 5 | 142 | ▲ Hot |
| Char Kway Teow | 4.2 / 5 | 98 | ▶ Stable |
| Roti Canai | 3.8 / 5 | 76 | ▼ Watch |
| Teh Tarik | 4.9 / 5 | 201 | ▲ Top |
Revenue by NPS Segment (Avg spend / cover)
Active Alerts & Stock Flags
- P1Low NPS: 3 complaints — slow service (Lunch)11:42am
- P2Stock: Nasi Lemak sambal running low (<20 srv)10:15am
- P3Finance: Lunch GP% at 58% — below 62% target09:00am
What Your
Guests Really
Think
96%
of unhappy customers never complain to you.
They simply don't come back.
The Silent Signals You're Missing
Running a restaurant means reading the room — but what happens after your guests leave?
A bad experience travels fast
One unhappy diner tells 9–15 people. On social media, that number is unlimited.
A great experience is repeatable
When you know what your regulars love, you can do more of it — consistently.
Gut feel has its limits
After 50+ tables a day, memory fades. Data fills the gaps your instincts can't.
How It Works
Three easy steps.
No complicated setup, no jargon.
Guest scans a QR code
Printed on your receipt, table card, or counter display. No app to download. It opens instantly in any browser.
Takes a customer 60 seconds
You see the insights
Responses flow into a live dashboard — showing satisfaction scores, likes, dislikes, recurring complaints, and trends by time and menu item.
Dashboard refreshes every 5 minutes
You act before it escalates
Unhappy guests trigger an immediate alert to the right person. Your team can respond, resolve, and close the loop — all tracked.
P1 alerts reach you in under 2 minutes
Everything runs in the cloud. Nothing to install at your outlet. No IT team required.
Tangible Benefits
What You Will Actually Learn
Real answers to questions every outlet owner asks, without guessing.
-
1
Which dishes are loved and which quietly disappoint?
See satisfaction linked directly to menu items, so you know what to promote and what to review.
-
2
How does each outlet compare?
If you run multiple outlets, see which ones are excelling and share what's working across the board.
-
3
Does better service actually drive revenue?
See the relationship between satisfaction scores and spend per table, in real numbers.
-
4
When do service standards slip?
Spot the busy periods where ratings dip, and address staffing or workflow before it becomes a pattern.
-
5
Who are your most loyal guests?
Understand visit frequency and demographics to design loyalty efforts that actually resonate.
Tangible Benefits
See It. Fix It. Before It Costs You.
Unified data that drives smarter, faster operational decisions.
One Question. Powerful Signal.
The Net Promoter Score (NPS), a globally trusted measure of customer loyalty, now tailored for F&B.
Score 0–3 → Critical Alert
Your manager is notified immediately. A follow-up reaches the guest before they post a review.
Score 7–8 → Improvement Insight
Optional follow-up questions help you understand what would have made the experience a 10.
Score 9–10 → Loyalty Opportunity
Identify your biggest fans — the guests most likely to bring friends and spread the word.
Nothing Slips Through the Cracks
Every unhappy guest triggers a tracked resolution process, so problems get fixed, not forgotten.
1
Guest Rates
Scans QR, rates experience low after a disappointing visit
2
Alert Fires
Your outlet manager receives an immediate notification
3
Team Acts
Manager reviews the comment and reaches out to the guest
4
Issue Resolved
Resolution is logged — and the loop is closed
Auto-escalation built in: If an alert isn't acknowledged within 30 minutes, it automatically escalates to the next level — regional manager, owner, or duty manager. No alert ever goes unnoticed.
Built for
Trust
Your customers' data is treated with the same care as your best recipe.
Your Guests' Privacy, Protected
We understand that asking your guests for feedback means they trust both you and the platform. Here's how we keep that trust.
PDPA Compliant by design
Explicit consent before any personal data is collected. Guests can request erasure at any time.
Bank-grade encryption
All data is encrypted in transit and at rest. We follow international ISO 27001 security standards.
99.9% uptime, cloud-hosted
No hardware at your outlet. The platform runs on enterprise cloud with automatic backups.
Opt-in only demographics
Age, gender, and visit details are only collected when guests voluntarily choose to share them.
Get Started
Ready When You Are
No pressure, no commitment. We'd love to show you what this looks like for your specific outlet — with your own data.
01
30-Minute
Walkthrough
We show you the live platform with sample F&B data. No slides — just the real product.
02
Pilot at
One Outlet
Start with a single location. See real results from your actual guests before any wider rollout.
03
Full Rollout
(Your Timeline)
If the pilot makes sense, we grow with you — at your pace, your budget, your terms.
Centre for Vision Research
Trusted business intelligence partner
For almost three decades, we have been a trusted partner in powering business decisions with the precision of data and the depth of customer understanding. We understand that in the high-stakes world of business, research isn't just a project — it's a critical investment in your future.
Our promise is simple yet profound: to not only meet your expectations, but to consistently exceed them. Just as we help our clients optimise their strategies, we are committed to continually refining our own processes.
Proud Member of
Kamaruld Salleh
Director
E-05-2, Block E, Plaza Glomac
Jalan SS 7/19, Kelana Jaya
47301 Petaling Jaya, Selangor
© CVR — Centre for Vision Research · VISION-Q is a guest intelligence platform for F&B operators.